East Bay Sanitary has served the City of El Cerrito since 1940. We understand that our 80-year history is a direct result of the quality of service that we provide. Because of this, customer service is our top priority. We constantly strive to treat every El Cerrito resident and commercial customer professionally and respectfully.

Staff members are trained to provide the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer.

Proudly, our staff answers every phone call during regular business hours. You will never be directed to “Press 1”. Unfortunately call volume occasionally exceeds staffing. At such times we will assist customers on a first come, first served basis to the extent possible without infringing on the service needs of other customers. Our Staff also quickly respond to email inquiries, responding as quickly as possible and within one Work Day.

We recognize that we may not always be able to resolve your issue to your satisfaction and apologize in advance for this. If one of our staff members is ever discourteous or unable to resolve an issue, customers are encouraged to address their issue with our Company President directly. Simply request to speak directly with him. If unavailable at the time, he will respond as soon as he is available.